Ok, so I went to the Airport to straighten things out & make sure everything was right.
Stupid people had my husband's name wrong and it has to match or he couldn't board the plane in May. The boy who was helping me had to call someone to tell him how to fix it. Then I asked him to make sure we had seat assignments & he said we did but it didn't guarantee a seat on the flight. Apparently it's their policy to overbook "just in case someone doesn't show up". So, I told him I didn't want to be bumped from this flight & that I wanted to make sure we'd have a seat. I was trying to be very calm b/c he was just a kid and didn't know what he was doing but at least he was trying to help.
Well, the woman at the next check-in line butted in and said if I didn't want to be bumped for me not to volunteer to be bumped. That's when I started seeing red again. So, I said, "Umm, I didn't ask to be bumped the last time, you people just did it and that's why we've got these tickets we apparently have to jump through hoops to use." She didn't didn't like that much, but she didn't say anything else about it.
The boy finally got everything done and was about to print out what we needed so I'd have it for my records, when she piped up again and asked where DH was. When I told her he was at work, she said he had to be there & I couldn't take care of his ticket for him. I'd already been there almost an hour already so I was getting more ticked off by the second.
I called my husband who got totally pissed and was about to leave work and come take care of the whole mess himself, when a supervisor told the boy to go ahead and do it anyway.
If DH'd had to come down there and I'd had to wait another hour before he got there to handle this I'm afraid we'd both be on the 5 o'clock news. I will never, ever, under any circumstances voluntarily fly this airline again. I'll pay double somewhere else first.
I hate dealing with stupid people.
March 31, 2010
Flight Fiasco
What happened to good customer service?
Last June my husband and I flew to Kansas City for his grandparents' anniversary. But not without flight issues before we even left Nashville. Apparently this airline overbooks flights quite often and we were booted out and had to make other arrangements to get to KC. My brother-in-law had made the reservations and spent a good hour on the phone with their customer service (while in the airport) trying to convince them to give him his money back. In the meantime my husband and I spent that hour convincing the ticket counter to give us another flight (of course they didn't have any other flights available until the next day which would be too late for the party) and buying new tickets on a different airline at the "last-minute" rate (which you know is twice the cost of what we already paid and didn't leave for hours). So, to make us happy, they gave us all a free ticket to be used within a year to anywhere in the 48 states.
My brother-in-law used his a few months ago to visit his mother in Seattle. My husband and I want to use ours in May to visit Seattle, too. Since it's 2 months in advance there should be no problem, right?
Wrong!
I called customer service last night to book the flight because there was nowhere online to enter the code for the free tickets. The agent who took my call tells me that there are no seats available on the flight I want WHILE I'M LOOKING AT THE SEATING CHART ON THEIR WEBSITE THAT HAS AT LEAST 50 SEATS STILL EMPTY.
Me: "I'm looking at the website and there are several seats available. Why can't I be on that flight?"
Her: "I'm sorry, ma'am, but those seats can't be used with this free ticket code."
Me: "So, I can go online and buy these seats for $1500, but I can't have them as my free tickets when you guys screwed up and bumped us off our flight?"
Her: "Yes, ma'am. That's right."
Me: "I'm sorry, that doesn't make sense to me. Your airline overbooked us and we had to make other arrangements and now I can't even use the free ticket you gave me. But I can buy a ticket if I want to spend $1500. Is that right?"
Her: "Yes, ma'am."
Me: "I'd like to speak to your supervisor"
Her: "Ok. Hold please."
***Music playing for at least 15 minutes***
I finally gave up and called back. The next guy I got asked for the code on the bottom of my free ticket, then proceeded to tell me that there were no blackout dates and when did I want to fly. Um, can you say WTF?
Of course I called back to confirm this morning because I hadn't gotten the email confirmation I was promised. I finally got the email and it says "Reservation on Hold. No ticket issued. Please call customer service to purchase your ticket." Now, I have to drive down to the airport to make sure everything is as it should be and get an actual ticket that's not on hold.
I promise I will never fly with this airline again!
Last June my husband and I flew to Kansas City for his grandparents' anniversary. But not without flight issues before we even left Nashville. Apparently this airline overbooks flights quite often and we were booted out and had to make other arrangements to get to KC. My brother-in-law had made the reservations and spent a good hour on the phone with their customer service (while in the airport) trying to convince them to give him his money back. In the meantime my husband and I spent that hour convincing the ticket counter to give us another flight (of course they didn't have any other flights available until the next day which would be too late for the party) and buying new tickets on a different airline at the "last-minute" rate (which you know is twice the cost of what we already paid and didn't leave for hours). So, to make us happy, they gave us all a free ticket to be used within a year to anywhere in the 48 states.
My brother-in-law used his a few months ago to visit his mother in Seattle. My husband and I want to use ours in May to visit Seattle, too. Since it's 2 months in advance there should be no problem, right?
Wrong!
I called customer service last night to book the flight because there was nowhere online to enter the code for the free tickets. The agent who took my call tells me that there are no seats available on the flight I want WHILE I'M LOOKING AT THE SEATING CHART ON THEIR WEBSITE THAT HAS AT LEAST 50 SEATS STILL EMPTY.
Me: "I'm looking at the website and there are several seats available. Why can't I be on that flight?"
Her: "I'm sorry, ma'am, but those seats can't be used with this free ticket code."
Me: "So, I can go online and buy these seats for $1500, but I can't have them as my free tickets when you guys screwed up and bumped us off our flight?"
Her: "Yes, ma'am. That's right."
Me: "I'm sorry, that doesn't make sense to me. Your airline overbooked us and we had to make other arrangements and now I can't even use the free ticket you gave me. But I can buy a ticket if I want to spend $1500. Is that right?"
Her: "Yes, ma'am."
Me: "I'd like to speak to your supervisor"
Her: "Ok. Hold please."
***Music playing for at least 15 minutes***
I finally gave up and called back. The next guy I got asked for the code on the bottom of my free ticket, then proceeded to tell me that there were no blackout dates and when did I want to fly. Um, can you say WTF?
Of course I called back to confirm this morning because I hadn't gotten the email confirmation I was promised. I finally got the email and it says "Reservation on Hold. No ticket issued. Please call customer service to purchase your ticket." Now, I have to drive down to the airport to make sure everything is as it should be and get an actual ticket that's not on hold.
I promise I will never fly with this airline again!
March 30, 2010
“With a Touch” by Rhiannon Leith
ISBN: 978-1-60504-967-0
Cover art by Kanaxa
Kidnapped by rebels…or rescued by love?
The Guild Chronicles, Book 1
As a prized psychic, Eva’s lived her entire life inside the Guild Compound. While sex isn’t exactly forbidden, she’s rarely indulged—such encounters could swamp her sensitive gift.
A chance encounter with Aidan, a sexy Guild Security Officer, rocks her to the core when she sees herself entangled in his arms. She fights the unfamiliar surge of lust and tries to focus on the job at hand, the interrogation of the subversive Rafael. Yet she discovers that he’s no terrorist. In fact, his capture is a ploy, a way for him and Aidan to infiltrate the Guild with one goal in mind: Eva.
At first Eva fights her captors, but once outside the Guild’s sheltered walls, she realizes she is free. Free to live and love as she pleases. And her two rebels please her indeed, introducing her to erotic pleasures she never imagined. They break down the barriers imposed on her mind and body, making her question everything she’s ever known.
Even as Eva dares to dream of a future with her lovers, she fears for their lives. The Guild wants her back. And that’s not all they want…
Warning: Contains two irresistible rebels working “undercover” to win the woman of their dreams, an evil corporation, rough sex, tender sex, sex with mild bondage, sex intensified by psychic connections and an oh-so-passionate ménage à trois.
Read An Excerpt Online
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A Shifter, A Vampire and A Demon walk into a bar…
Shifting Reality, Book 1
Thomas Lyons is your average cat shifter. Cool, seductive…and bored out of his mind. With the new popularity of all things paranormal, he doesn’t see why he should hide anymore. When his half-demon technophile roommate hooks him up with a computer, Thomas starts a blog announcing to the world who and what he is. Oddly enough, the more he shares, the less he’s believed. In fact, people begin thinking it’s a new online series with fantastic effects.
Margo Sheffield doesn’t dance on tables anymore, not since her reckless naïveté cost her so much. These days, her only guilty pleasures are dark chocolate, shoes—and a certain website with a man whose purring voice sends shivers down her spine. When the show, Shifting Reality, offers a week in a haunted Scottish castle with the stars, it seems a far-off dream. But when that dream becomes reality, her boss’s insistence that she mix business with pleasure—or else—is more like a nightmare.
Thomas’s focus on the show is blown by the luscious, camera-shy handful. And Margo can barely think about contracts when she’s surrounded by newlywed ghost hunters, a matchmaking demon and a man whose addictive touch makes her head spin. A showmance is the last thing she needs, but with a sexy cat like Thomas on the prowl…she just can’t resist.
Warning: Tons of explicit sex.
Buy Here
March 22, 2010
March 09, 2010
PRIDE & PASSIONJenna Bayley-Burke
contemporary romance
He’ll let her have control…until he’s ready to make his move.
The only things Lily Harris inherits after her father’s untimely death are debt, scandal and loneliness. She doesn’t protest when her father’s business partner, Jake Tolliver, steps up to help with the mess she finds herself in—until Jake reveals the last promise he made to her father.
Jake may be as compelling to look at as a marble statue—and stir a frighteningly powerful desire within her—but no way will Lily agree to be his socially acceptable bride while he continues to bed his string of beautiful women—not without getting him to agree to a deal of her own first.
With a well-earned reputation as a feral hunter who goes after what he wants, Jake has his sights set on Lily, and her lack of options puts her right where he’s wanted her from the first moment he laid eyes on her.
Jake’s not above making Lily think she’s having it her way if that’s what it’ll take to have his way in the end. But once he grows tired of playing beast to her beauty, he’s not above changing the rules of the game until they’re both playing for the same prize.
Warning : This title contains a hero used to getting what he wants, a heroine determined not to give in to him, some indecent proposals, a fair amount of pride, and enough passion to burn up everyone’s control.
Read an excerpt from Samhain
Read an excerpt from Books on Board
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From Head to Fingertips
I wrote about 500 words last night and finally got through the 3rd chapter. It was difficult because it was a battle scene and for some reason I just couldn't get the scene in my head to make it's way down my arms and out my fingertips into the keyboard. So, I decided to just put on my headphones, turn up the music, and write whatever came to mind. And it worked. It's not good and it will need a LOT of editing, but it's down and now I can move on to the next scene. I'm slowly but surely making my way to THE END.
March 08, 2010
Ahhhh!!!
It was a beautiful weekend and the sunshine continues into today. I spent Saturday at the Lawn & Garden show trying to find ways to make my teeny, tiny back yard a little more attractive so I'll spend a little more time out there. And Sunday, my husband and I drove to Horse Cave, KY where we attended a Photographic Art Show featuring my father-in-law. Afterwards we all went out to dinner and had a great time. I'm so lucky to have married into such a talented and wonderful family. And they all believe in me and encourage me in my writing. How cool is that?
Today I'm back at work, but it's such a beautiful day outside that I'm just not gonna let anything get to me. Spring is in the air, we turn the clocks back next weekend and I'm off work all that week. Life is good.
Today I'm back at work, but it's such a beautiful day outside that I'm just not gonna let anything get to me. Spring is in the air, we turn the clocks back next weekend and I'm off work all that week. Life is good.
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